We are committed to keeping your data safe and ensuring the transparency of our business processes. You can find more detailed information on these topics on this page. Information about security We take the protection of our customers’ data very seriously, so we recommend that you also review our Privacy Policy.
Manage payments
We do not store any bank card data. Card payments are made via Stripe.
General terms and conditions
Language of the contract conditions: Hungarian
If you wish to be a customer or an active user of our online store, please read our General Terms and Conditions carefully and only use our services if you agree with all of their points and consider them binding on you. This document will not be filed, it will only be concluded in electronic form, it cannot be retrieved later, and it does not refer to a code of conduct. If you have any questions regarding the operation of the online store, the ordering and delivery process, we are available at the contact details provided!
The essential features of the contract can be defined as follows: – Presentation of operator data – Presentation of the range of products and services that can be purchased – Category classification of the offered products – Presentation of order information – Information related to the processing of orders – Presentation of order steps – Description of the payment of the ordered product / home delivery fee – Presentation of information related to home delivery – Description of the information on home delivery pricing – Call regarding the receipt of packages – Description of the right of withdrawal – Information on the process of exercising the right of withdrawal
Data management information
Operator data
Company name: OWL Company s.r.o.
Headquarters: SK 94639, IZA, Iza 791.
Tax number: SK 212 066 7494
Company registration number: ICO 51 283 697
Bank account number: SK79 0900 0000 0051 8929 9634
Electronic contact: office@digilekaren.sk
Mobile: +3620 516-2776
Ways of receiving goods:
– In Hungary: Foxpost Parcel Point
– In Slovakia, the Czech Republic: Packeta
– To other countries:
Payment Terms:
– Payment by bank card on the website of the online store. (via the Stripe system. More information: https://stripe.com/en-hu)
The offered products:
The prices displayed for the products are gross prices, i.e. they include the statutory VAT, if the price differs from this, it will be indicated separately. Our prices do not include the delivery fee, the delivery fee is charged at the end of the order. You can read about our delivery fees below in the home delivery pricing menu item. No separate packaging costs will be charged!
Order information
Registration is not necessary to purchase. We manage your personal data on the basis of what is described in the Data management menu item. We are unable to fill out a VAT refund document or handle related matters! Please note that the PRICE of products that are not in the external warehouse or in stock MAY CHANGE (due to exchange rate fluctuations or the resulting supplier price changes) The automatic confirmation of the order does not constitute a valid contract between the parties. To do this, we must first make sure that our supplier can deliver the given product and, if so, under what conditions.
Processing orders
Orders are processed on working days until 19:00. It is also possible to place the order outside of the times marked as processing the order, if it is done after the end of working hours, it will be processed the following day. In all cases, our company will confirm by e-mail when it can fulfill your order. General delivery deadline within two to three working days from confirmation.
The images displayed on the product data sheet may differ from the real thing, in some cases they are shown as illustrations. Our company is not responsible for any changes to the technical specifications without prior notification due to reasons beyond the supplier’s control.
We reserve the right to partially or completely reject orders that have already been confirmed. Partial fulfillment can only take place after consultation with the customer! If the purchase price of the product is settled in advance, the amount will be returned to the sender.
Order process:
- Place the product(s) you want to buy in your cart using the Add to Cart button next to the product name. After that, you can decide whether to continue shopping or move on to your basket, or change the number of products you want to buy.
- Registration is not required for the purchase, but you must accept the Purchase Terms and the Privacy Policy. Then click the Order button.
- After that, you need to select the Shipping and Payment method, and then click the Next button to go to the next interface.
- You must enter your Billing/Shipping information, as well as your Email address and Phone number. In the Remarks section, please indicate which of our pick-up points you wish to use in case of personal pick-up. Click Next to go to the next page.
- Finalization of the order follows, where you must accept the General Terms and Conditions.
Payment method for the ordered product / home delivery fee
The ordered product must be paid to the courier upon receipt of the package. The final amount to be paid includes all costs based on the summary of the order and the confirmation letter. Upon delivery, please inspect the package before the courier, and if there is any damage to the products, ask for a report and do not accept the package. We are unable to accept subsequent complaints without a protocol! The invoice and possible guarantee letter are NOT included in the package, in all cases we send them by e-mail online in order to protect our environment.
Home delivery, information
Orders from our online store are fulfilled by our company by courier. Packages are delivered on working days between 8 a.m. and 6 p.m. If you are not at home during this period, it is advisable to enter your work address as the delivery address (if possible).
In Hungary:
Foxpost Parcel point: 990 HUF for purchases over 10,000 HUF, delivery is free
In Slovakia and the Czech Republic:
Package: €4
Delivery is free for purchases over €50
IMPORTANT!!! Large (longest side + twice the sum of the two shorter sides), Heavy (more than 40 kg), Product delivery pricing is unique in each case.
Call regarding the receipt of packages
Only order the products you want if you can pay the courier the fee when you receive the package! In the case of unclaimed, returned packages, the return shipping fee will be charged to the customer, we can only re-send the package if the value of the package is transferred in advance! 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) On the basis of the government decree, OWL Company s.r.o. (headquarters: SK 94639 IZA, Iza 739, company registration number: 51 283 697) informs you of the following regarding the enforceability of your rights of withdrawal, warranty and guarantee.
I. Right of withdrawal:
You have the right to withdraw from this contract within 14 (fourteen) days without reason. The withdrawal period expires 14 (fourteen) days from the day on which you or a third party indicated by you, other than the carrier, receives the product. In the case of the provision of several products, the deadline for cancellation expires 14 (fourteen) days from the day on which you or a third party indicated by you, other than the carrier, receives the last product, and in the case of the provision of a product consisting of several items or pieces the start of the deadline is the day on which you or a third party designated by you, other than the carrier, receives the last item or piece. A freely downloadable formula is allowed for withdrawal. The consumer can exercise the right of withdrawal/termination by means of a sample declaration or with a clear declaration to this effect.
The consumer can also exercise his right of withdrawal in the period between the date of conclusion of the contract and the receipt of the product. In case of written cancellation, it is sufficient to send the cancellation statement within 14 days. In case of cancellation, the consumer will be charged for the cost of returning the product, unless our Company has undertaken to bear these costs. If, in the case of a contract for the provision of services, the consumer exercises the right of termination after the start of performance, he is obliged to reimburse the reasonable costs of the business during settlement. By law, the consumer does not have the right of withdrawal/termination if the product is damaged or non-functional, or if the stickers required for identification are damaged or incomplete. If you wish to exercise your right of withdrawal, you must send a clear statement of your intention to withdraw (by post or electronic mail) to the following address: OWL Company sro. postal address: SK94639, IZA, Iza 739. electronic mail address: info@perlacasa.eu
You exercise your right of withdrawal within the deadline if you send your withdrawal statement before the deadline indicated above. In case of cancellation, the product must be returned in its original packaging and in like-new condition. There is no way to cancel if the product is damaged or non-functional, or if the stickers required for identification are damaged or missing. The 14-day money-back guarantee only applies to consumers, it cannot be used for corporate purchases.
Legal effects of withdrawal:
If you withdraw from this contract, we will immediately, but no later than within 14 (fourteen) days from the date of receipt of your withdrawal statement, refund all the compensation you have provided, including the cost of transport (except for the additional costs incurred due to the fact that you are the you chose a transport method other than the cheapest standard transport method offered by us.) During the refund, we apply the return of the amount within 14 days, you will not be charged any additional costs due to the use of this refund method. We can withhold the refund until we have received the product back or you have not proven that you have returned it: the earlier of the two dates must be taken into account.
You are obliged to return or hand over the product to us without undue delay, but no later than within 14 (fourteen) days from the date of notification of your withdrawal statement. The place of delivery and return address is OWL Company s.r.o. SK94501 Komarno, Petőfi 13. The deadline is considered met if you send the product before the 14 (fourteen) day deadline. You bear the direct cost of returning the product. The highest estimated amount of these costs is HUF 10,000 gross.
You can only be held responsible for the decrease in value of the product if it occurred due to use exceeding the use necessary to determine the nature, properties and operation of the product.
II. Accessory warranty, product warranty and warranty:
Accessories warranty
– In what cases can you exercise your accessory warranty right? You are OWL Company s.r.o. in case of faulty performance, you can assert a warranty claim against the company according to the rules of Act V of 2013 on the Civil Code.
– What rights do you have based on your accessory warranty claim? You can – according to your choice – make use of the following accessory warranty claims: You can request repair or replacement, unless the fulfillment of the claim you choose is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of other demands. If you did not or could not request the repair or replacement, you can request a proportional reduction of the compensation, or you can repair the defect at the company’s expense, or you can have it repaired by someone else, or – in the last case – you can also withdraw from the contract. You can transfer from your chosen accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the company gave a reason for it.
– What is the deadline for asserting your warranty claim? You are obliged to report the error immediately after discovering it, but no later than within two months of discovering the error. At the same time, I would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract. In the case of a used item, this deadline is a maximum of one year.
– Against whom can you enforce your accessory warranty claim? You are OWL Company s.r.o. you can enforce your accessory warranty claim against the company.
– What other conditions are there for asserting your accessory warranty rights? Within six months from the date of delivery, there is no other condition for validating your accessory warranty claim other than reporting the defect, if you prove that the product or service was provided by OWL Company s.r.o. provided by a business. However, after six months have passed since the performance, you are already obliged to prove that the defect you recognized was already present at the time of performance.
Product warranty
– In what cases can you use your product warranty right? In the event of a defect in a movable object (product), you may – at your choice – enforce your right defined in point 1 or a product warranty claim.
– What rights do you have based on your product warranty claim? As a product warranty claim, you can only request the repair or replacement of the defective product.
– In what cases is the product considered defective? The product is defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer.
– What is the deadline for asserting your product warranty claim? You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.
– Against whom and under what other conditions can you enforce your product warranty claim? You can only exercise your product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the product in the event of a product warranty claim.
– In what cases is the manufacturer (distributor) exempt from product warranty obligations? The manufacturer (distributor) is exempted from its product warranty obligation only if it can prove that: – the product was not manufactured or marketed as part of its business activities, or – the defect was not recognizable according to the state of science and technology at the time of marketing, or – the defect of the product results from the application of legislation or mandatory official regulations. It is sufficient for the manufacturer (distributor) to prove one reason for exemption. Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.
– In what cases is OWL Company s.r.o. obliged to provide a warranty? 151/2003 on the mandatory warranty for certain consumer durables in case of faulty performance. (IX. 22.) Government Decree 19/2014 on the procedural rules for managing warranty and guarantee claims for items sold under a contract between a consumer and a business. (IV. 29.) NGM Decree and Act V of 2013 on the Civil Code, OWL Company sro. liable for warranty.
– What rights are you entitled to under the warranty and within what time frame? Our company undertakes a warranty for the duration indicated on the warranty card, which you can enforce by returning the product to our headquarters. If the manufacturer’s warranty applies to a longer period of time, in that case the customer can enforce his claim in the manufacturer’s brand service during the remaining time – When is the company released from its warranty obligation? The company is exempted from warranty obligations only if it proves that the cause of the defect arose after performance.
– In what form do we issue the warranty card? For environmental reasons, the warranty card is always sent to the customer electronically. With this, or with the serial number on the product, you are entitled to enforce any warranty claim with us. If you insist on the printed warranty card, of course we can solve this as well. I draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and warranty, or a claim for product warranty and warranty at the same time, in parallel with each other, but otherwise you are entitled to the rights arising from the warranty regardless of the rights defined in points 1 and 2. We are unable to accept the product returned by cash on delivery, the cost of returning it is also borne by the buyer! The cost of returning the exchanged product by courier is borne by the seller.
Data handling
Before completing your order, you must accept the General Terms and Conditions.
Cookies must be enabled to use the service. If you do not want to allow the use of cookies, you can disable them in your browser settings. If cookies are disabled, certain elements of the service can only be used partially or not at all. A cookie is a file that the server sends to the user’s browser and that is stored on the user’s computer. No personal data is stored in the cookie.
Data recorded during the order is used by Per la Casa Kft. to fulfill the order. The data of the invoice created by the individual IT systems from the order placed on the pages of the online store are recorded and stored with the data you provided during the order placement for the period specified in the accounting law in force. Per la Casa Kft. treats the data provided during subscription to the newsletter provided during browsing of the online store as confidential, the option to unsubscribe is provided at the bottom of each newsletter sent, and can also be requested at one of the contact details provided. You can request the deletion or modification of your data at any time in writing to the email address office@digilekaren.sk. In matters not regulated in these general terms and conditions, the Civil Code, Government Decree 17/1999 (II.5.) on distance contracts, and CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. TV. its provisions shall govern.
Credit card payment
More information: https://stripe.com/en-hu
Technical condition for concluding a contract
The customer’s approval of the order entails a payment obligation.
If necessary, customers can contact the following body with complaints:
Budapest Conciliation Board
registered office: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Mailing address: 1253 Budapest, Pf.: 10.
E-mail address: bekelteto.testulet@bkik.hu
Fax: 06 (1) 488 21 86
Phone: 06 (1) 488 21 31
Legal notice
Limitation of general liability
Everyone can visit and use Webáruház Plajdonos pages only at their own risk. Webárühz accepts no responsibility for any loss, direct or consequential damage to the users resulting from any incorrect or misleading content published on the Webshop Owner’s pages, or from the use of its websites and services, their unusable state, failure, interruption, or termination. (This statement does not apply to our services regulated by a separate agreement or contract – in relation to which the Web Store Owner acts and is responsible in accordance with the provisions of the contracts.)
Risk
Users using the services of Webáruház Plájdonos acknowledge that data may be lost, destroyed, or fall into unauthorized hands during data transmission, and that due to the public nature of the Internet, foreign intrusions may occur into the system, so that the uploaded data (including personal data) may fall into unauthorized hands. In such cases, the Web Store Owner bears no responsibility, the user is aware of this risk and assumes this risk when using the service.
Of course, we do everything to ensure that the data is safe, our hosting and website are managed by professionals and the systems are regularly updated. We do not voluntarily release the data to third parties – except to the authorities if they have the appropriate authorization or permission to do so.
We would like to inform you that Webáruház Owner may only use this website if you accept the above!